Privacy policy
Last updated: Placeholder — to be finalised
ReformerConnect (“we”, “us”) is an introduction service that connects customers with third-party specialists for servicing and assembly of Pilates equipment. This page describes what personal data we collect, why, and how you can exercise your rights. Placeholder company registration and postal details will be added prior to launch.
Data we collect
- Contact details you provide in enquiry or provider forms (name, email, phone, organisation).
- Job details relating to your equipment (make, model, description, photos).
- The address of the site where any service work would be carried out.
- Consent timestamps for privacy and, if you opt in, marketing.
Why we collect it
- To review your enquiry and introduce suitable service providers.
- To communicate with you about your enquiry.
- To improve our service and operate our business.
- To send occasional updates — only if you opt in to marketing.
Sharing with providers
To arrange a quote we share your enquiry details with third-party service providers we introduce you to. We share only what is necessary for them to prepare a quote. You can ask us not to share your details with a specific provider at any time.
Retention
We retain enquiry data for as long as necessary to operate our service and meet our legal obligations. You can request deletion of your data at any time.
Your rights
Under UK data protection law you have rights of access, rectification, erasure, restriction, portability and objection. Email us using the details on our contact page to exercise any of these rights.
Cookies
We use a minimal set of cookies to operate the site — see our cookie policy for details.
Contact
Data protection enquiries: placeholder@reformerconnect.example